We've spent a good 6+ years talking about "social media" and how it's an amazing new phenomenon. How the Internet is abound with new behaviors: posting personal videos on the web for all to see; sharing personal information with strangers on social networking sites; using blogs to voice our opinion; etc. It's the topic of many conferences, articles, and conversations across many fields (marketing, IT, business, policy).
However, in reality, none of these behaviors are new. If you think about all of the social tools and behaviors happening today, in almost every case there is an equivalent comparison to activities in the past.
These are the typical behaviors we perceive as new:
- Sharing — Current activities include uploading videos, photos, or other media as well as sharing music playlists with friends. However, people have long had the ability and desire to share with one another such as gifting, commerce/barter, courting, and goodwill.
- Connecting — Current activities include creating and maintaining a social network profile and connecting to others (family, friends, colleagues, and acquaintances) on social networks, posting messages on friends social network profile, etc. However, people have always connected with one another such as love, mating, friendship, alliance, collaboration, and career advancement.
- Opining — Current activities include rating or reviewing products, voting on peer-submitted content (Digg, Dell Idea Storm), or commenting on blog posts. However, people have always had opinions, and channels to voice them such as complaining to friends (WOM), customer service call, letter to editor, or being featured on local or national news.
- Broadcasting — Current activities include posting thoughts on a blog, creating podcasts (audio or video), posting thoughts on Twitter, etc. However, people have long broadcasted to others their likes, dislikes, style, and thoughts such as fashion style, product selection and use, blasting a boom box in the park, or telling everyone at a party your thoughts on the upcoming election.
- Creating — Current activities include creating videos, altering photos, creating mashups, etc. However, people have been creating things for a long time such as jewelry for sale at a craft faire, home movies, and other craft related activities.
As you can see, none of those behaviors are new. But there are several characteristics of today's technologies and behaviors that set them apart from the past, and this is what we really observe as 'new' behaviors. They are:
- Reach — Historically, audiences for the common person have been limited: a tribe, family, friends, neighbors, or the local community. Today's technologies provide scale and enable anyone to reach a global audience.
- Accessibility — The means of production for most media used to lie in the hands of enterprises with unlimited resources (financial or human). Today's technologies for media creation are available to anyone at little or no cost.
- Usability — The means of production typically required specialized skills and training, both technically and creatively. Today's technologies simplify those processes, or in some cases reinvent them, so anyone can create and operate the means of production.
- Transparency — People, especially Americans, historically kept personal information to themselves and had a general distrust of authority (enterprises, government, etc.). Today, people are willing to share anything about themselves (interests, location, family situations, health condition, etc.) in a public venue, and today's technologies make that both possible and purposeful.
- Recency — When people did have the means of production and distribution in the past (albeit limited), the time lag between communications was typically long (days, weeks, or even months). It was a limitation of the technology or system in which it operated. Today's technologies enable instantaneous responses and dialog where only the participant determines the delay in response.
I'll follow up with several examples soon. In the meantime, what do you think?
Comments (8)
Wednesday
01 Oct
2008
@ 11:05 PM
Agreed that it's an extension of natural social behaviors -- and less daunting as the technology gets easier and cheaper.
I was recently talking to a colleague who had spoken with the air force about social media. They referred to their social network efforts as a "front porch strategy with reach" -- so people could share information you'd call out to a passerby from your front porch, but to a much broader tribe.
Thursday
02 Oct
2008
@ 1:11 PM
Hey, Perry — great to hear from you.
That's a pretty interesting perspective of the Air Force. I'm going to be speaking in Shreveport, LA next week for the Air Force Cyber Symposium. I'll have to ask around and get some more detail on that.
I like the feel of it — it's very welcoming (into my home sorta feel).
Monday
06 Oct
2008
@ 1:55 AM
Killer stuff...
After meditating on media economics and various Benklerisms, I opened up a new section on the "Social Media" article on Wikipedia, defining it in relief to "industrial media":
Social media are distinct from industrial media, such as newspapers, television, and film. While social media are relatively cheap tools that enable anyone (even private individuals) to publish or access information, industrial media are relatively expensive tools that generally require significant financial capital to publish information (which often limits their use to commercial purposes)[3]. Examples of industrial media include a printing press or a government-granted spectrum license...
One characteristic shared by both social media and industrial media is the capability to reach small or large audiences; for example, either a blog post or a television show may reach zero people or millions of people.
I've got a discussion brewing on this with some other people:
http://www.vocenation.com/2008/09/24/what-is-social-media/
http://www.ethanbauley.com/post/51599317/the-biggest-irony-on-the-internet
http://www.justinkistner.com/archive/traditional-media-vs-industrial-media
It'd be great to get more of your input and any help on the Wikipedia article, which is godawful. At a minimum, it's an interesting experience getting deep on Wikipedia editing if you haven't gone there before.
More to the point of your post: I'm flirting with writing a bit more on what I'd call the "long history" of social media, which to me includes amateur/ham radio, BBS, etc. One of these days, in my "spare" time ;-)
Thanks again for writing this, I especially loved the point about recency/immediacy, which I hadn't been thinking about.
Monday
06 Oct
2008
@ 4:47 PM
Great Post! I totally agree that social media is, in a sense, regurgitating our natural communication skills and efforts. In fact, I would argue that rather than technology taking us away from each other and de-sensitizing the human population, it may actually be bringing us back together and helping us improve our own communication skills and relationships.
Tuesday
07 Oct
2008
@ 2:08 PM
Hey Brian, I posted a pretty long comment here the other day with a bunch of links in it, maybe it got thrown into your spam filter?
Wednesday
08 Oct
2008
@ 1:14 AM
Ethan, thanks for the great references, and sorry about the filter, I just approved it.
I just recently started to post examples of each of the 5 perceived behavior changes. I'm interested in hearing what you come up with on your history analysis. we should compare notes.
And, I'll definitely contribute to the Wikipedia article.
Wednesday
08 Oct
2008
@ 1:18 AM
I completely agree, Ashley. The technology is bringing us back together — where we were before mass media. I believe that mass media and the era of mass consumption was the "de-sensitizing" factor. Many of us grew up most (or all) of our lives in this scenario. I think that makes the new technologies so liberating.
Wednesday
08 Oct
2008
@ 7:55 AM
Thanks for digging out the comment...
I think an abbreviated version of your recency/accessibility/usability/transparency/reach construct should make it into the Wikipedia article (probably in that section I started). I'll get to it sooner or later or maybe someone else will do it...
I'll definitely keep up with you on this stuff and drop you a line when I write more, thanks again for sharing your work ;-)
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