PRIMARY
POST-AREA
POST
DATE

Friday

TITLE

Conversation + Autocatalysis

METADATA
by Brian Haven
@ 5:20 PM

TAGGED
, , , , , , , ,

CATEGORIES
» Conversation
» Design Thinking
» Participation
» Platform Thinking
» Research
» Social Media
» Thoughts

»
»

BODY
Autocatalysis is the last of the four themes comprising Conversation (the first concept of the Ontology Of Participation). Shared conversations become the fuel for further conversations, initiating a self-replicating process that ensures the preservation of the activity. This idea of autocatalysis comes from biology, but is an interesting application in the context of participation. Stuart Kauffman explains it from a biological perspective: What I call a collectively autocatalytic system is one in which the molecules...Read on

 

POST
DATE

Tuesday

TITLE

Conversation + Force

METADATA
by Brian Haven
@ 2:41 AM

TAGGED
, , , , , , , ,

CATEGORIES
» Conversation
» Design Thinking
» Participation
» Platform Thinking
» Research
» Social Media
» Thoughts

»
»

BODY
Force is the third of the four themes comprising Conversation (the first concept of the Ontology Of Participation). The force of Conversation happens when an increasing number of people involved in adaptive behaviors exert a force that may trigger a community (the primordial goo of adaptive enterprises). For example, the introduction of blogging software enabled motivated individuals to share their thoughts with large audiences without any expertise in formatting content for publication on the web...Read on

 

POST
DATE

Thursday

TITLE

Conversation + Expectation

METADATA
by Brian Haven
@ 10:30 PM

TAGGED
, , , , , , , ,

CATEGORIES
» Conversation
» Design Thinking
» Participation
» Platform Thinking
» Research
» Social Media
» Thoughts

»
»

BODY
Expectation is the next of the four themes comprising Conversation (the first concept of the Ontology Of Participation). Certain functional qualities of a product allow for it to be used in a familiar way, but to achieve an unexpected outcome (the intended use of some products is broad enough to allow for flexibility in its use). For instance, communication technology (telephone) has permeated our lives for several decades now. Its purpose is to allow us...Read on

 

POST
DATE

Tuesday

TITLE

Conversation + Intention

METADATA
by Brian Haven
@ 5:28 PM

TAGGED
, , , , , , , ,

CATEGORIES
» Design Thinking
» Participation
» Platform Thinking
» Research
» Social Media
» Thoughts

»
»

BODY
Intention is the first of four themes comprising Conversation (the first concept of the Ontology Of Participation). During the design and creation of a product, certain considerations are made that influence its final outcome. Some are specifically related to the product itself (interface affordances, shapes of buttons, functionality, outcomes of a service, etc.), some are the enterprise's needs (cost break even, profit, governance, competitive advantage, etc.), and others processes from which the product is realized...Read on

 

POST
DATE

Thursday

TITLE

Conversation

METADATA
by Brian Haven
@ 5:54 PM

TAGGED
, , , , , , , , , , ,

CATEGORIES
» Conversation
» Design Thinking
» Participation
» Platform Thinking
» Research
» Social Media
» Thoughts

»
»

BODY
The first concept of the Ontology Of Participation is Conversation: Individuals interact with things in a more meaningful way — they have a conversation with products — extending them beyond the utility for which they were created and into new design spaces. Conversation with a product occurs when an individual uses it in a manner inconsistent with the specifications intended by the originating enterprise. Rather than the product being a completed part of the world,...Read on

 

POST
DATE

Tuesday

TITLE

An Ontology Of Participation

METADATA
by Brian Haven
@ 11:57 PM

TAGGED
, , , , , ,

CATEGORIES
» Design Thinking
» Participation
» Platform Thinking
» Research
» Social Media
» Thoughts

»
»

BODY
Members of adapting enterprises pursue engaging and meaningful interactions that embody a special kind of participation. As the behaviors of these communities continue to emerge and become more common, their impact on products, and on the design practice itself, will be significant. It’s critical for both the originating enterprises and the design discipline to be aware of the people who will engage in these activities. Both need to understand the underlying concepts that explain how...Read on

 

POST
DATE

Thursday

TITLE

Systematic Engagement

METADATA
by Brian Haven
@ 12:00 PM

TAGGED
, , , , , ,

CATEGORIES
» Design Thinking
» Participation
» Platform Thinking
» Research
» Thoughts

»
»

BODY
The fourth example of participation, systematic engagement, is supported by a platform designed to act as an organized system that accommodates or even encourages adaptive behaviors. This platform is comprised of a set of fundamental guiding principles established and structured to enable an individual to engage in creating or modifying a product. It allows for these types of changes to occur without the need for the time, money, or intellectual application typically required to develop...Read on

 

POST
DATE

Tuesday

TITLE

Self-Declaration

METADATA
by Brian Haven
@ 9:21 AM

TAGGED
, , , , , ,

CATEGORIES
» Design Thinking
» Participation
» Platform Thinking
» Research
» Thoughts

»
»

BODY
Until recently, the systems and media available for published self-expression have been reserved for professionals like writers and broadcasters. This chasm between the average person and the professional existed because of the significant costs involved with production and distribution. In the past several years, personal technology has enabled non-professional individuals to begin to bypass traditional outlets and to make their own self-declarations — the third example of participation. In the early 1990s, a few individuals...Read on

 

POST
DATE

Thursday

TITLE

Group Assembly

METADATA
by Brian Haven
@ 2:33 PM

TAGGED
, , , , , ,

CATEGORIES
» Design Thinking
» Group Assembly
» Participation
» Platform Thinking
» Research
» Social Media
» Thoughts

»
»

BODY
The second example of participation is group assembly. Group assembly involves ad-hoc gatherings or coordinated actions by groups of people using technology originally intended to enable one-on-one communication with known individuals (such as text messaging or conversations on mobile phones). However, when the members of adapting enterprises use these technologies, the participants in the group often do not know each other. While this alternative use of technology is not explicitly impossible or prohibited by the...Read on

 

POST
DATE

Tuesday

TITLE

Hard-Hacking & Soft-Hacking

METADATA
by Brian Haven
@ 8:13 PM

TAGGED
, , , , , , ,

CATEGORIES
» Design Thinking
» Hard Hacking
» Participation
» Platform Thinking
» Research
» Soft Hacking
» Thoughts

»
»

BODY
In my previous post, I described the phenomenon of participatory culture and how institutions are no longer in control (see Making With People). There are several examples of how this participation manifests itself in the world, and the first examples I’d like to talk about are hard-hacking and soft-hacking. HARD-HACKING Hard-hacking is the tangible sibling to soft-hacking, which I’ll describe in a moment. Hard-hacking occurs when a person makes modifications to a physical object after...Read on

 

POST
DATE

Tuesday

TITLE

Making With People

METADATA
by Brian Haven
@ 2:03 PM

TAGGED
, , , , , ,

CATEGORIES
» Engagement
» Participation
» Platform Thinking
» Research
» Thoughts

»
»

BODY
I’ve talked about the four epochs of making over the past several weeks: Making By People, Making For People, and Making Without People. We’re now facing another epoch in making, a shift where institutions no longer completely control the means of production. People now take over the reigns of production, much like our past, but mass distribution is still a possibility. And in many cases the institution is still involved in the making, but as...Read on

 

POST
DATE

Monday

TITLE

Making Without People

METADATA
by Brian Haven
@ 3:40 PM

TAGGED
, , , ,

CATEGORIES
» Participation
» Platform Thinking
» Research
» Thoughts

»
»

BODY
In this third epoch of making, making starts to look familiar to most of us. I initially described Making Without People as: mechanized manufacturing and the assembly line place the means of production into the hands of the enterprise, initiating the concept of "the consumer." As these communities, cultures, and societies continued to advance, another significant shift in the process of making took place—a movement toward mass efficiency. When organizations emerged—the enterprise—they took over most...Read on

 

POST
DATE

Tuesday

TITLE

Making For People

METADATA
by Brian Haven
@ 10:59 AM

TAGGED
, ,

CATEGORIES
» Participation
» Research
» Thoughts

»
»

BODY
The second epoch of making, Making For People, is a continuation from my previous post. I initially described this epoch as: division of labor, specialists emerge to focus on key skills, initiating the marketplace for trade. To expand further, as communities, cultures, and societies became more advanced, the making process experienced a shift. This meant different behaviors and expectations from the makers. Specialists began making things for others, choosing to focus on a single discipline....Read on

 

POST
DATE

Friday

TITLE

Making By People

METADATA
by Brian Haven
@ 8:24 AM

TAGGED
, ,

CATEGORIES
» Participation
» Research
» Thoughts

»
»

BODY
As I mentioned in my previous post, Making By People is the first epoch of making. I described it as: an era with no means of production, every individual must make and procure everything they need to survive. In this first epoch, during the early human cultures and before the emergence of specialization and the division of labor, things were made by the people who used them. The building of a hut, the crafting of...Read on

 

POST
DATE

Tuesday

TITLE

Making And Participation

METADATA
by Brian Haven
@ 8:00 AM

TAGGED
, , , ,

CATEGORIES
» Design Thinking
» Participation
» Platform Thinking
» Thoughts

»
»

BODY
I've been thinking about how the dialogue between institutions and constituents has changed quite a bit over time and how that relates to the concept of making. I think you can break the participants of making down into three categories (keep in mind that when I refer to things, products, or making, I'm referring to what is made--an artifact, service, system, environment, communication, etc., 'product' doesn't necessarily mean a physical object.): The first type of...Read on

 

POST
DATE

Friday

TITLE

On Transformation

METADATA
by Brian Haven
@ 5:03 PM

TAGGED
, , , , , , , ,

CATEGORIES
» NewCo
» Participation
» Platform Thinking
» Thoughts

»
»

BODY
Pete and I were chatting the other morning down in Austin and the conversation led down the path of some research I did back in grad-school in the Fall of 2002. I was working on a short research project on emerging trends in products, technology, and entertainment (with two classmates, Carl DiSalvo and Amy Bergvall). I'll write more about that later, but one of the outcomes of that effort led to my thesis work on...Read on

 

POST
DATE

Sunday

TITLE

Innovation's Nemesis: Wall Street

METADATA
by Brian Haven
@ 10:17 PM

TAGGED
, , , ,

CATEGORIES
» Innovation
» Marketing
» Thoughts

»
»

BODY
Wall Street... I'm placing initial blame on you. In the 1950s we saw unprecedented innovation, largely fueled by our country's Post War efforts. But the companies that brought all of these new ideas to the market place were a different breed than today's. American business was focused on quality and innovation and not tethered to a rapid and wired stock market. Today, companies are bound to the Street's demand for squeezing profits out of every...Read on

 

POST
DATE

Thursday

TITLE

New Year's Revolution #6

METADATA
by Brian Haven
@ 4:19 PM

TAGGED
, , ,

CATEGORIES
» Marketing
» Thoughts

»
»

BODY
Show some real corporate responsibility. I'm working on other research (at Forrester) in the area of Corporate Social Responsibility, Green Marketing, and Green Design. My research associate, Evadne Cokeh, will be working on this with me and she's already contributed some great ideas so I'm excited to get this project moving. With all the talk of environmental issues and fair labor treatment, companies really need to think of a way to be a good corporate...Read on

 

POST
DATE

Wednesday

TITLE

New Year's Revolution #5

METADATA
by Brian Haven
@ 7:44 PM

TAGGED
, , , ,

CATEGORIES
» Design Thinking
» Thoughts

»
»

BODY
Bring on a designer at a senior level to change your perspective. Design thinking is where the real differentiation is going to be in a few years. If you don’t start taking steps now, you’re going to have a tough time catching up. You may even get scooped by your competitor, or even worse, a company from a completely different industry could come in and redefine your business—on it’s terms, not yours. Think I’m crazy?...Read on

 

POST
DATE

Tuesday

TITLE

New Year's Revolution #4

METADATA
by Brian Haven
@ 8:08 PM

TAGGED
, ,

CATEGORIES
» Thoughts

»
»

BODY
Reconsider your business models. Can the RIAA sue any more people? We all need to stop and reconsider how we define and earn value (see Henry Chesbrough’s Open Business Models for an excellent treatise on the subject). Think about turning your business on it’s side, or even on it’s head. How can you morph your business from a commodity to a value added service. Consider outsourcing that core competency and sell the service around it....Read on

 

POST
DATE

Sunday

TITLE

New Year's Revolution #3

METADATA
by Brian Haven
@ 10:04 PM

TAGGED
, ,

CATEGORIES
» Thoughts

»
»

BODY
Be a little more fearless and experiment more with social media. Transparency is coming, I’ve already talked about it before and the consequences could be dire. Companies need to open their minds to negative feedback—they need to embrace it, not run away and ignore it. People increasingly expect firms to behave like people in social media settings. That means if you make a mistake, own up to it, say how you’re going to fix it, and...Read on

 

POST
DATE

Friday

TITLE

New Year's Revolution #2

METADATA
by Brian Haven
@ 7:06 AM

TAGGED
, , , , ,

CATEGORIES
» Engagement
» Marketing
» Thoughts

»
»

BODY
Measure engagement—the real engagement. It’s funny, marketers dump 92% of their budget into traditional channels that are extremely difficult to measure, the other 8% go to interactive channels where they basically use the same metrics they’ve used for the past five decades. Then they complain that they can’t determine the value of social media. Yawn. My sympathy is wearing thin. Social media is trackable. Every time someone comments, rates a product, reviews a product, connects to...Read on

 

POST
DATE

Thursday

TITLE

New Year's Revolution #1

METADATA
by Brian Haven
@ 2:09 PM

TAGGED
, , ,

CATEGORIES
» Design Thinking
» Thoughts

»
»

BODY
Get to know your customer’s better. As an analyst at Forrester, I’m always talking to companies about opportunities with social media, marketing, new product development, and design. I’m constantly appalled by how little companies know about their customers. So few have any actionable knowledge beyond the standard demographics. I hope firms will put a little more time, effort and money into the research process – and yes, that means qualitative research.Having past experience with...Read on

 

POST
DATE

Tuesday

TITLE

New Year's Revolutions

METADATA
by Brian Haven
@ 12:16 AM

TAGGED
, , , , , ,

CATEGORIES
» Design Thinking
» Marketing
» Thoughts

»
»

BODY
Yes, that’s a ‘V’ not an ‘S’ in the title. We’ve got a fresh new year ahead of us here are a few things I hope to see happen in 2008. I know they won’t all happen, but I hope to see a few progressive companies set the tone and make some headway.Get to know your customer’s better.Measure engagement—the real engagement.Be a little more fearless with social media.Reconsider your business model.Bring on a designer at...Read on

 

POST
DATE

Tuesday

TITLE

The Looming Meritocracy

METADATA
by Brian Haven
@ 2:46 PM

TAGGED
,

CATEGORIES
» Thoughts

»
»

BODY
In my previous post about brand transparency, I talked about brand’s dirty little secrets being exposed. In that same line of thinking, transparency has some big implications for companies down the line. Ultimately, transparency means that companies can’t hide the flaws of their products and services any more. And as a result, I think we’re heading toward a brand meritocracy. Products and services have to actually work, be relevant, and be needed — they need...Read on

 

POST
DATE

Sunday

TITLE

Your Brand Has No Clothes

METADATA
by Brian Haven
@ 12:34 PM

TAGGED
, ,

CATEGORIES
» Thoughts

»
»

BODY
Companies are having a real tough time dealing with the uncontrollable exposure they receive at the hands of social media. At Forrester, I cover emerging channels and help companies figure out what’s going on and how they can use these technologies and channels. I constantly get calls from clients asking how to deal with feedback that is outside their control (positive or negative). But control is a big issue for firms, that’s largely what the...Read on

 

POST
DATE

Tuesday

TITLE

While we're "P"-ing all over everything

METADATA
by Brian Haven
@ 10:03 PM

TAGGED
, ,

CATEGORIES
» Thoughts

»
»

BODY
I'll return Pete's serve one more time here. Today he talks about the 3 P's of personal social publishing. He offer's the following: 1. Personal 2. Professional 3. Public I'm going to take another stab at it. Here's what I suggest: 1. Personified -- To encompass what Pete included with both "Personal" and "Professional," I feel this is more inclusive and flexible. We present outward appearances to different people all the time (family, friends, close...Read on

 

POST
DATE

Friday

TITLE

Unique Problems: Segway - The Coolest Thing People Won't Be Caught Dead Using

METADATA
by Brian Haven
@ 3:32 PM

TAGGED


CATEGORIES
» Thoughts
» Unique Problems

»
»

BODY
A few years ago I was working for a design firm that was bidding on a project for a Segway store design. It got me thinking about how unique Segway's problem is, in terms of targeting the average person. Leading up to the original unveiling of the Segway (I think they referred to it as "IT" at the time), there was a lot of talk about how it would revolutionize personal travel. Now don't get...Read on

 

POST
DATE

Thursday

TITLE

The Demise Of The Consumer/User

METADATA
by Brian Haven
@ 10:31 PM

TAGGED


CATEGORIES
» Thoughts

»
»

BODY
My colleague, Josh Bernoff, kicked off a great discussion yesterday about the use of the word "user" to describe people, customer, etc. I've been thinking about this as well for some time, and I completely agree with Josh and many of the people who commented. But there are other problems with the lingo. Two commonly used terms to describe people expose the problematic perspective of both business and design. First, and most offensive, is the...Read on

 

POST
DATE

Thursday

TITLE

The Experience Illusion

METADATA
by Brian Haven
@ 10:40 PM

TAGGED


CATEGORIES
» Thoughts

»
»

BODY
I've noticed a breakdown between the image some brands project and what they actually deliver. Take Apple for example. When I see their ads on TV and in print, then I visit their stores or use their products, it all feels consistent. The look, feel, and layout of the store all resonate with that marketing campaign, and it all ties in to the products they make. The employees are knowledgeable and pleasant, and the creativity...Read on

 

POST
DATE

Thursday

TITLE

Beantown

METADATA
by Brian Haven
@ 4:53 PM

TAGGED


CATEGORIES
» Thoughts

»
»

BODY
So, I arrived in Boston 3 weeks ago and started working at Catapult Thinking. I'm a senior design strategist of sorts on the design research team. It's a small company with really cool, smart, and talented people. I know I'll learn a lot, and hopefully teach a lot as well....Read on

 

POST
DATE

Tuesday

TITLE

John Rheinfrank: The loss of a great mind, and a great man

METADATA
by Brian Haven
@ 7:38 PM

TAGGED


CATEGORIES
» Thoughts

»
»

BODY
It is with great sorrow that I write these words. John Rheinfrank, a design visionary, passed away early Sunday morning in his Pittsburgh home after a valiant fight against cancer. I met John about a year ago through his wife, Shelley Evenson. Shelly had just started teaching at the School of Design at Carnegie Mellon University....Read on

 

POST
DATE

Tuesday

TITLE

Freedom!

METADATA
by Brian Haven
@ 12:47 PM

TAGGED


CATEGORIES
» Thoughts

»
»

BODY
Well, effective this weekend, I am a Master of Design. I realize that may seem a bit arrogant, but in reality, I just completed the graduate degree program for the Master of Design in Interaction Design at Carnegie Mellon University. Now it's time for me to find a job again. I had a great interview with Catapult Thinking in Boston, I'm flying out to Redmond tomorrow to interview with Microsoft for a Product Designer position,...Read on

 

POST
DATE

Saturday

TITLE

Responsibility without possessiveness

METADATA
by Brian Haven
@ 11:45 AM

TAGGED


CATEGORIES
» Thoughts

»
»

BODY
I've been reading Peter M. Snege's The Fifth Discipline for my Design, Management, and Organizational Behavior class taught by Dick Buchanan. At the end of the book there is a citation of a poem written by a Lebanese poet named Kahlil Gibran that captures the idea of leaders feelings toward their vision through his story of parents and children. I just thought is was somewhat inspiring: Your children are not your children. They are the...Read on

 

POST
DATE

Saturday

TITLE

More to come

METADATA
by Brian Haven
@ 11:21 AM

TAGGED


CATEGORIES
» Thoughts

»
»

BODY
I've been super busy the past couple of weeks. Lot's of reading, writing, and project work building up for the last week before spring break. There are a number of things I want to talk about but it will have to wait a week. Some thing's I intend on talking about are some lectures that I've attended in the past couple of weeks including Natalie Jeremijenko, Wendy Kellogg of IMB Research, Bill Gates of Microsoft,...Read on

 

POST
DATE

Sunday

TITLE

Hello world!

METADATA
by Brian Haven
@ 3:08 PM

TAGGED


CATEGORIES
» Thoughts

»
»

BODY
My original plan was to get this redesigned and up and running at the beginning of the new year. As with most resolutions, that simply didn't happen. But I forced my self to get it done by today--an appropriate birth day for my new site--my actual birthday. I hope to comment here often and share my thoughts, especially as today marks another year in my life and I'm not getting any younger. It is a...Read on

 

SIDEBAR
SIDE-LEFT
Previous
Colophon


 
This work on this site is licensed under a Creative Commons Attribution - Share Alike 3.0 Unported License.


Fancy quote box styling courtesy of Joomsayer for Movable Type.
SIDE-RIGHT
Next